top of page

Privacy Policy

​Last updated: 09/06/2026

Dial a Nerd Limited, trading as Dial a Nerd, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, contact us, request support, book a service, or otherwise interact with us.

We handle personal information in accordance with the New Zealand Privacy Act 2020.


Collection of Personal Information

When you contact us, request a quote, book a service, complete a website form, email us, call us, or engage us to provide IT support, we may collect personal information that you choose to provide.

This may include:

  • your name;

  • business name;

  • email address;

  • phone number;

  • physical or service address;

  • details about your computer, device, network, email, website, software, or IT systems;

  • information about the issue you need help with;

  • billing and payment information;

  • communication history with us; and

  • any other information you provide when dealing with us.

We only collect personal information that is reasonably necessary for us to provide our services, respond to enquiries, manage client relationships, operate our business, and meet our legal obligations.


Website, Cookies, and Analytics Information

When you visit our website, some technical information may be collected automatically. This may include your IP address, browser type, device type, pages visited, time spent on the website, referral source, and general usage information.

We may use cookies, analytics tools, website tracking, spam protection tools, and similar technologies to help us understand how visitors use our website, improve the website, measure marketing performance, protect against spam or abuse, and provide a better user experience.

You can disable or manage cookies through your browser settings. However, some parts of our website may not work as intended if cookies are disabled.


Use of Personal Information

We may use your personal information to:

  • respond to your enquiries;

  • provide IT support, computer repair, remote support, website, cloud, cyber security, Microsoft 365, VoIP, backup, and related services;

  • diagnose and resolve technical issues;

  • prepare quotes, proposals, invoices, and service records;

  • manage bookings and appointments;

  • communicate with you about work we are performing;

  • maintain client records;

  • process payments and manage accounts;

  • improve our services, website, systems, and customer experience;

  • send service-related updates or important notices;

  • send marketing or educational communications where appropriate; and

  • comply with legal, accounting, tax, and business obligations.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided, where available, or by contacting us directly.


IT Support and Access to Client Systems

Because we provide IT support services, we may sometimes access devices, systems, files, accounts, email platforms, websites, cloud services, servers, backups, networks, or software environments as part of our work.

We only access information where it is necessary to provide the service requested, troubleshoot a problem, complete authorised work, or maintain systems we have been engaged to support.

We treat client information, system access, passwords, business records, and technical details as confidential. We expect our staff, contractors, and service providers to handle such information responsibly and only for legitimate business purposes.
 

Disclosure of Personal Information

We do not sell personal information.

We may disclose personal information where necessary or appropriate to:

  • provide our services;

  • work with trusted third-party suppliers or contractors;

  • use hosting, email, cloud, accounting, CRM, booking, analytics, communication, payment, security, backup, remote support, or website platforms;

  • comply with legal requirements;

  • enforce our terms, recover debts, or protect our rights;

  • prevent fraud, abuse, security incidents, or unlawful activity; or

  • act with your consent or at your direction.

Where we use third-party providers, we only share information that is reasonably necessary for them to perform the relevant service.


Overseas Service Providers

Some of the third-party services we use may store or process information outside New Zealand. This may include cloud hosting, Microsoft 365, email, analytics, backup, security, remote support, accounting, CRM, or website-related platforms.

Where personal information is transferred or stored overseas, we take reasonable steps to ensure that it is handled securely and in a manner consistent with our privacy obligations.


Storage and Security

We take reasonable technical, organisational, and administrative steps to protect personal information against loss, unauthorised access, misuse, disclosure, alteration, or destruction.

These steps may include controlled access to systems, password protection, multi-factor authentication, security software, backup systems, internal procedures, staff awareness, and secure cloud services where appropriate.

No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security. However, we take privacy and information security seriously and aim to use practical safeguards appropriate to the nature of the information we hold.


Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, complying with legal and tax obligations, resolving disputes, enforcing agreements, and supporting ongoing client relationships.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymise, or dispose of it.


Access and Correction

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below. We may need to verify your identity before releasing or correcting personal information.


Privacy Breaches

If we become aware of a privacy breach that has caused, or is likely to cause, serious harm, we will take appropriate steps in accordance with the New Zealand Privacy Act 2020. This may include notifying affected individuals and the Office of the Privacy Commissioner where required.


Links to Other Websites

Our website may contain links to third-party websites, platforms, tools, or services. We are not responsible for the privacy practices, security, or content of those external websites. We recommend reviewing the privacy policies of any third-party websites you visit.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal obligations, or privacy practices.

The latest version will be published on our website with the updated date shown above.


Contact Us

For privacy-related enquiries, access requests, correction requests, or concerns about how your personal information has been handled, please contact:

Dial a Nerd Limited
Email: support@dialanerd.nz
Phone: 09 238 2560
Website: https://dialanerd.nz
Address: 6 Cape Hill Road, Pukekohe 2120, New Zealand


You may also contact the Office of the Privacy Commissioner if you are not satisfied with how your privacy concern has been handled. The Privacy Commissioner provides guidance and complaint pathways under the Privacy Act 2020.

bottom of page